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For Tenants

Welcome to Ethel & Florence! We’re excited to help you find a place you’ll love to call home. Renting with us means you’ll experience service that’s friendly, fair, and focused on making your tenancy smooth and enjoyable. Below is everything you need to know as a tenant with E&F!

Finding the Right Fit

Whether you’re a first-time renter or seasoned tenant, we’re here to help match you with a property that suits your lifestyle. Our listings focus on quality, comfort, and location, so you can rest easy knowing we’re showing you homes that meet a high standard. Check out our available properties and reach out to schedule a viewing!

The Application Process: Simple and Straightforward

Applying for a rental with Ethel & Florence is straightforward. Here’s what to expect:

  1. Viewing the Property: Join us for an inspection to make sure it’s the right fit for you. Can’t make it in person? Ask us about virtual viewing options.
  2. Submitting an Application: Once you’ve found your dream place, apply online. We’ll need some documents, like proof of income and references, to get started.
  3. Approval Process: We review each application carefully to ensure a good match. If selected, we’ll be in touch to go over the next steps, including paying the bond and signing the lease.

Moving In: Making Yourself at Home

Once everything is approved and signed, we’ll provide you with the keys and a comprehensive Condition Report. This report details the property’s condition when you move in, with photos and descriptions to ensure transparency. Take a close look, note any discrepancies, and return the report to us ASAP.

Setting Up Utilities

Need help with setting up utilities? We can guide you or recommend services to make the move-in process seamless.

During Your Tenancy: Support and Service

We’re here to make your rental experience stress-free! Here’s what you can expect while living in an Ethel & Florence property:

Routine Inspections

Routine inspections help us make sure everything is running smoothly. We’ll give you plenty of notice and keep things quick and easy, with respectful attention to your privacy.

Maintenance Requests

If something needs fixing, simply submit a maintenance request through your Tenant Portal or via email. We respond quickly and prioritize repairs to ensure your home stays comfortable and safe. (Read more about urgent repairs below)

Maintenance

As per your tenancy agreement, all maintenance (routine or otherwise) must be reported as soon as practicable in writing to hello@ethelandflorence.com. Should you have an urgent repair during business hours, please phone and email our office as soon as you become aware of the issue

In the event of an emergency outside of business hours, you can contact the tradespeople listed below and on page 2 of your lease agreement. Please note that you may be liable for the after hours call-out costs where the repair is deemed non-urgent or where the landlord is not responsible for the repair.

Plumber: SJK Collective: 07 3870 9893

Electrician: SJK Collective: 07 3870 9893

Locksmith: API Locksmith: 131 539 (approximate after hours callout fee for lost keys or keys locked inside the premises is ~$300 payable by the tenant. If you live in an apartment building contact your building manager or concierge for assistance before contacting a locksmith. You may need to show proof of your address such as your drivers’ licence or tenancy agreement)

State Emergency Service: 132 500

Urban Utilities: 132 364 (Urban Utilities can be contacted for burst water mains or issues with water meters)

Energex: 131 962 (emergency number to call in case of fallen power lines or dangerous electrical faults)

The residential tenancies act and your lease agreement defines an emergency repair as:
(Refer division 3, subsection 214 of Residential Tenancies Act)

  • A burst water service or serious water service leak
  • A blocked or broken lavatory system
  • A serious roof leak
  • A gas leak
  • A dangerous electrical fault
  • Flooding or serious flood damage
  • Serious storm, fire or impact damage
  • A failure or breakdown of the gas, electricity or water supply to the premises
  • A failure or breakdown of an essential service or appliance on premises for hot water, cooking or heating
  • Fault or damage that makes the premises unsafe or insecure
  • A fault or damage likely to injure a person, damage property or unduly inconvenience a tenant of the premises
  • A serious fault in a staircase, lift or other common area of premises that unduly inconveniences a tenant in gaining access to, or using, the premises

Standard body corporate by-laws

Vehicles: 
Save where a by-law made pursuant to section 30 (7) authorises him/her so to do, a proprietor or occupier of a lot shall not park or stand any motor or other vehicle upon common property except with the consent in writing of the body corporate.

Vehicle parking: 
Cars, motorbikes, boats, trailers and vans are only to be parked in the designated approved areas. It is prohibited to park on the front lawn areas, body corporate common areas (if applicable), nature strips or other lawn areas etc. Unregistered vehicles are not to be kept at the property unless they are properly garaged.

Obstruction: 
A proprietor or occupier of a lot shall not obstruct lawful use of common property by any person.

Damage to lawns: 
A proprietor or occupier of a lot shall not damage any lawn, garden, tree, shrub, plant being part of or situated upon common property except with the consent in writing of the body corporate, use for his own purposes as a garden any portion of the common property.

Damage to common property: 
A proprietor or occupier of a lot shall not mark, paint, drive nails or screws or the like into, or otherwise damage or deface, any structure that forms part of the common property except with the consent in writing of the body corporate, but this by-law does not prevent a proprietor or person authorised by him from installing any locking or other safety device for protection of his lot against intruders; or any screen or other device to prevent entry of animals or insects upon his lot. This is on the proviso that the locking or other safety device or, as the case may be, screen or other device in constructed in a workman like manner, is maintained in a state of good and serviceable repair by the proprietor and does not detract from the amenity of the building.

Pets/animals: 
Subject to section 30 (12), a proprietor or occupier of a lot shall not, without prior approval in writing of the body corporate, keep any animal upon his/her lot or the common property.

Rubbish disposal: 
A proprietor or occupier of a lot shall not deposit or throw upon the common property any rubbish, dirt, dust or other material likely to interfere with the peaceful enjoyment of the proprietor or occupier of another lot or of any person lawfully using the common property.

Appearance of complex/building: 
In the case of building units plan, a proprietor or occupier of a lot shall not, except with the consent in writing of the body corporate, hang any washing, towel, bedding, clothing or other article or display any sign, advertisement, placard, banner, pamphlet or like matter on any part of his lot in such a way as to be visible from outside the building.

Behaviour of guests/invitees: 
A proprietor or occupier of the lot shall take all reasonable steps to ensure that his invitees do not behave in a manner likely to interfere with peaceful enjoyment of the proprietor or occupier of another lot or of any person lawfully using common property.