For Tenants

Please click on the link below to create an account and fill in your details. Once done, we'll receive your application and process it. If you have any further questions, please do not hesitate to contact us via email or phone. Click here for our office details

Please click on the link below to see a standard QLD lease agreement (18A).

Lease Agreement - 18A

Rent payments are to be made to the following account on or before the due date:

ETHEL & FLORENCE TRUST ACCOUNT
BSB: 064 002
ACCOUNT: 1052 5000

Always use your tenant reference so we are able to correctly allocate and receipt your rent. If you have forgotten your tenant reference please refer to page 2 of your lease agreement or email [email protected].

You can check where your rent and bills are paid to by accessing your tenant portal using this link:

E&F Tenant Portal

Ethel & Florence have a strict arrears procedure to ensure effective management of arrears and to protect the landlord’s interests:

• rent 2-3 days in arrears – reminder SMS
• rent 4-7 days in arrears – reminder SMS, phone call and email
• rent 8 days in arrears – notice to remedy breach issued (7 days to remedy breach)
• rent 15 days in arrears – notice to leave issued (7 days to vacate)

We understand that sometimes unforeseen circumstances can result in late rental payments. If for any reason your rent is going to be late, please contact us so we can advise your landlord in advance. This helps us to maintain a healthy landlord/tenant relationship.

Click here for a notice of intention to leave form. This form must be completed and emailed to [email protected] to provide notice of your vacating.

RTA Form 13

Click the link below for the RTA’s guide to your rights and responsibilities renting in QLD. You can contact the RTA on 1300 366 311 for any queries relating to this guide.

RTA Form 17A

As per your tenancy agreement, all maintenance (routine or otherwise) must be reported as soon as practicable in writing to [email protected]. Should you have an urgent repair during business hours, please phone and email our office in the first instance as soon as you become aware of the issue

In the event of an emergency outside of business hours, you can contact the tradespeople listed below and on page 2 of your lease agreement. Please note that you may be liable for the after hours call-out costs where the repair is deemed non-urgent or where the landlord is not responsible for the repair.

Plumber – SJK Collective: 07 3870 9893

Electrician – SJK Collective: 07 3870 9893

Locksmith – API Locksmith: 131 539 (approximate after hours callout fee for lost keys or keys locked inside the premises is ~$300 payable by the tenant. If you live in an apartment building contact your building manager or concierge for assistance before contacting a locksmith. You may need to show proof of your address such as your drivers’ licence)

State Emergency Service: 132 500

Urban Utilities: 132 364 (Urban Utilities can be contacted for burst water mains or issues with water meters)

Energex: 131 962 (emergency number to call in case of fallen power lines or dangerous electrical faults)

The residential tenancies act and your lease agreement defines an emergency repair as:
(Refer division 3, subsection 214 of Residential Tenancies Act)

• A burst water service or serious water service leak
• A blocked or broken lavatory system
• A serious roof leak
• A gas leak
• A dangerous electrical fault
• Flooding or serious flood damage
• Serious storm, fire or impoact damage
• A failure or breakdown of the gas, electricity or water supply to the premises
• A failure or breakdown of an essential service or appliance on premises for hot water, cooking or heating
• Fault or damage that makes the premises unsafe or insecure
• A fault or damage likely to injure a person, damage property or unduly inconvenience a tenant of the premises
• A serious fault in a staircase, lift or other common area of premises that unduly inconveniences a tenant in gaining access to, or using, the premises

Vehicles:
Save where a by-law made pursuant to section 30 (7) authorises him/her so to do, a proprietor or occupier of a lot shall not park or stand any motor or other vehicle upon common property except with the consent in writing of the body corporate.

Vehicle parking:
Cars, motorbikes, boats, trailers and vans are only to be parked in the designated approved areas. It is prohibited to park on the front lawn areas, body corporate common areas (if applicable), nature strips or other lawn areas etc. Unregistered vehicles are not to be kept at the property unless they are properly garaged.

Obstruction:
A proprietor or occupier of a lot shall not obstruct lawful use of common property by any person.

Damage to lawns:
A proprietor or occupier of a lot shall not damage any lawn, garden, tree, shrub, plant being part of or situated upon common property except with the consent in writing of the body corporate, use for his own purposes as a garden any portion of the common property.

Damage to common property:
A proprietor or occupier of a lot shall not mark, paint, drive nails or screws or the like into, or otherwise damage or deface, any structure that forms part of the common property except with the consent in writing of the body corporate, but this by-law does not prevent a proprietor or person authorised by him from installing any locking or other safety device for protection of his lot against intruders; or any screen or other device to prevent entry of animals or insects upon his lot. This is on the proviso that the locking or other safety device or, as the case may be, screen or other device in constructed in a workman like manner, is maintained in a state of good and serviceable repair by the proprietor and does not detract from the amenity of the building.

Pets/animals:
Subject to section 30 (12), a proprietor or occupier of a lot shall not, without prior approval in writing of the body corporate, keep any animal upon his/her lot or the common property.

Rubbish disposal:
A proprietor or occupier of a lot shall not deposit or throw upon the common property any rubbish, dirt, dust or other material likely to interfere with the peaceful enjoyment of the proprietor or occupier of another lot or of any person lawfully using the common property.

Appearance of complex/building:
In the case of building units plan, a proprietor or occupier of a lot shall not, except with the consent in writing of the body corporate, hang any washing, towel, bedding, clothing or other article or display any sign, advertisement, placard, banner, pamphlet or like matter on any part of his lot in such a way as to be visible from outside the building.

Behaviour of guests/invitees:
A proprietor or occupier of the lot shall take all reasonable steps to ensure that his invitees do not behave in a manner likely to interfere with peaceful enjoyment of the proprietor or occupier of another lot or of any person lawfully using common property.